It seems like 2016 has barely got started, yet we are already overwhelmed with how eventful January has been for Burston Garden Centre with a brace of awards! On Tuesday 26th we attended the Garden Centre Association’s (GCA) annual awards at the Grand Hotel in Brighton.
The GCA represents nearly 200 garden centres around the country, so it is with a great deal of pride that we can announce that Burston Garden Centre won the national award for Best Customer Service.
We were recognised for the great staff presence we have across the centre as well as how approachable, friendly and knowledgeable they are. Also taken into account were the facilities that we offer our customers (our centre is entirely wheelchair friendly), how informative our website is and our response to mystery shopper emails and telephone calls. This positive feedback reassures us that we are offering the service our customers deserve and we’ll continue to find ways to get even better!
There is further reason to celebrate with the news that on Tuesday night we also repeated our success of last year and once again we came 3rd in the top 10 Garden Centres of Excellence.
We are amongst a strong field so it is with real pride that we offer a sincere thanks to our staff for their dedication, passion and effort and enthusiasm. The team at Burston put in this hard work and good energy to make your visit as pleasant, informative and useful as possible. We look forward to welcoming you all through our doors throughout 2016!
Carole Goodchild Managing Director, Burston Garden Centre