Cookies & Privacy

Cookies & Privacy

Privacy & Cookie Policy

Burston Garden Centre and Hertfordshire Fisheries

To comply with new data legislation coming into force on 25th May 2018 the following information is being updated regularly and you should check this page from time to time to ensure that you are happy with any changes.

This privacy & cookies policy sets out how Burston Garden Centre and Hertfordshire Fisheries uses and protects any information that you provide when you use this website or visit us instore. Burston Garden Centre and Hertfordshire Fisheries are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or visiting us instore, then you can be assured that it will only be used in accordance with this policy.

This policy also gives information about cookies – what they are, which ones are used on this website, the purposes for which they are used and how you can manage and/or disable them. Please carefully read the following to understand our views and practices regarding cookies and how we use them.

Data Protection & Confidentiality

Any information you give us via this website or when visiting us instore may be added to our database and will be processed in accordance with the Data Protection Act 1998 and the General Data Protection Regulations coming into effect from 25th May 2018.

We will never sell, rent, or otherwise provide your personally identifiable information to any third parties (excluding those trusted organisations that carry out functions or services on our behalf) unless you give us permission to do so, or we are obliged or permitted by law to disclose it or where it is necessary for the purpose of or in connection with legal proceedings or in order to exercise or defend legal rights.

How we use your personal information

Burston Garden Centre and Hertfordshire Fisheries may collect and use your data in the ways listed below.

We may collect your name, postal address, telephone number and email address.

Your information is collected using the following methods.

On our website when you sign up to our Newsletter.

When visiting us instore, when joining our Loyalty Card Scheme, when redeeming a Restaurant Loyalty Card, or when you arrange for goods that you have purchased to be delivered to you.

When you email us either, via our website, or directly to us using one of our email addresses.

When you write to us or apply for a job vacancy

If you interact with us via social media

We record all telephone calls to and from Burston Garden Centre and Hertfordshire Fisheries.

When visiting us instore your image may be captured and stored by our CCTV system.

Your payment card data will be stored in compliance with our PCI DSS Security Policy

What Burston Garden Centre and Hertfordshire Fisheries do with the information you give us.

If you have signed up to our newsletter on our website we will use the information you have given us to  keep you informed of special offers, events and to send you our newsletter by email.

When joining our Loyalty Card Scheme or redeeming a Restaurant Loyalty Card you can opt in to receive marketing information from us. We may use this information to contact you by email using our third party mail provider, MailChimp. Our emails all contain a link allowing you to update your preferences or to unsubscribe from our email newsletters.

If you register with us, we may communicate with you through email, notices posted on this website, social media and other means. Telephone calls made to and from Burston Garden Centre and Hertfordshire Fisheries will be recorded for training and monitoring purposes. All email messages sent to and from Burston Garden Centre and Hertfordshire Fisheries may be monitored to ensure compliance with internal policies and to protect our business.

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

To find out more about cookies generally, including how to control and delete them, visit http://www.aboutcookies.org.

What cookies are used by Burston Garden Centre and Hertfordshire Fisheries and why?

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided.

Cookie Name ASP.NET_SessionId

Description Used to differentiate one user from another in order to provide core website services and this cookie is erased when the user closes their browser.

Expiry Current session only

Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Cookie Name _ga

Description We use Google Analytics to understand how the site is being used in order to improve the user experience. Google Analytics sets and uses the cookie listed here. User data collected is all anonymous. You can find out more about Google’s position on privacy at https://support.google.com/analytics/answer/6004245.

Expiry 2 years (_ga)

Functionality Cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Cookie Name None

Other Cookies outside of our control

We may from time to time use one or more external services on this website, to display content within our web pages. For example, to show videos we may use YouTube, to allow social interaction we may use Facebook or Twitter. This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content. We cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.

How do I Manage & Delete these cookies?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.aboutcookies.org.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We use cookies to improve your on site experience. By continuing to use our website you agree to the use of these cookies. Learn more. Accept