What precautions are being taken with regards to Covid-19?
This year we have restricted the amount of tickets on sale and all weekend slots plus busy weekdays will be pre-bookable only. There will be no walk-in slots available. We would therefore recommend booking early to secure your preferred time slot.
As per government guidelines, all customers over the age of 11 will need to wear a mask in the grotto. Also be aware that only groups of up to 6 persons are allowed to attend indoor events.
We will continue to update our procedures in line with current government guidelines.
What can I expect from my grotto experience?
Children will be met by one of Santa’s elves at the entrance to Candy Cane Lane, where you’ll walk through a magical world of gingerbread men, giant lollipops and gingerbread houses. Our queue will have clear markers to ensure that each family group stays 2m apart. Whilst you’re waiting, you’ll have a chance to spot our mini gingerbread men, create your own elf name and also take an elfie selfie! Please note that all of our activities this year are non contact, to ensure that everyone remains safe.
Santa and each family group will remain socially distant, but there will still be a chance for Santa to spend time with you all. We will ask the accompanying adult to select a wrapped present for the child out of Santa’s sacks.
This year you’ll be able to take your own photos within the grotto, as well as having a professional photo taken. You’ll have the chance to view your photo and a selection of photo gifts upon exiting the grotto.