Burston Garden Centre: Covid-19 Procedure

 

As an essential retailer confirmed by the Government announcement on 4th January 2021, our retail areas remain open with our additional safety measures. The current restrictions prohibit mixing between households indoors and we ask that all our visitors follow these rules. Where possible, please shop on your own.

All visitors to the centre (with the exception for those who may have a special exemption) are required to wear a face covering or face mask for the duration of their visit, including all outdoor areas and to maintain two metres social distancing at all times from our staff and other customers.

The garden centre opening hours are:

9.00am – 6.00pm Monday – Saturday (9.00am-5.00pm January & February)
10.30am – 4.30pm on Sunday
(Please note that if it is busy we may close the queue approximately half an hour before the centre shuts)

Our toilets will remain open, however, the restaurant will remain closed until further notice. We’ll let you know as soon as we’re going to re-open via our website and social media.

Shopping at Burston Safely

In line with government guidelines, we have introduced safety measures to comply with social distancing and hygiene requirements, for the wellbeing of our customers and colleagues.

In order to keep our team and our customers safe we have been working on a number of changes. There will be certain restrictions to our services and not all of our facilities will be available.

Please see the list below for an overview of these temporary changes.

  • The children’s play areas are both closed

  • Our outdoor seating area will reopen once our restaurant opens (weather permitting)

  • Delivery is available

  • The gift wrap service is currently not available

  • Please do not enter the garden centre if you or anyone in your household has symptoms of Covid-19

  • In line with Government guidelines it is mandatory to wear a facecovering in all areas of the centre, including all outdoor areas.

  • We will be limiting the amount of people coming into the garden centre at busy times. Please be aware that this may result in queueing outside for a considerable period of time, please bring an umbrella in case it is raining.

  • Please be mindful of others and shop efficiently to minimise queue times

  • Floor markings are in place to ensure social distancing – please adhere to them at all times

  • Our preferred method of payment is contactless (new £45 limit) or card transaction

  • Sanitising stations will be dotted around the store for you to use on trolley or wheelchair handles before use

  • We may limit the number of people from each household at busy times

  • Children must be with an adult at all times

  • Please respect the social distancing measures in place and stay 2m away from all staff and other members of the public

  • Our staff will be very happy (as always) to help you with any enquiry you may have but please maintain a 2m distance between yourself and our staff

We apologise for these restrictions and hope to reduce them in the coming weeks.

We look forward to welcoming you back to Burston.

Please continue to stay safe and thank you once again, for your understanding, continued support and loyalty.