Burston Garden Centre Reopening

Having received confirmation from the Government, we are really pleased that we can reopen our doors to you on Wednesday 13th at 11am until 4pm.

Our opening hours for the foreseeable future will then be:

9am – 5pm Monday – Saturday and 10.30am – 4.30pm on Sunday.

(Please note that if it is busy we may close the queue approximately half an hour before the centre shuts)

We will not be opening for browsing on Sundays at 10am.

Please note: Hertfordshire Fisheries will re-open at 10am Monday 25th May 2020 (Please see details of the services we can currently offer below)

Our management team will review these hours regularly.

Bringing You Back to Burston – Safely

In line with government guidelines, we have introduced safety measures to comply with social distancing and hygiene requirements, for the wellbeing of our customers and colleagues.

In order to keep our team and our customers safe we have been working on a number of changes. There will be certain restrictions to our services and not all of our facilities will be available.

Please see the list below for an overview of these temporary changes.

  • There are currently no toilets available for customers

  • Our restaurant is closed

  • The dog café is closed

  • The children’s play areas are both closed

  • There is no outdoor seating area currently

  • No baskets available, please use a trolley

  • Our ‘help to car service’ is restricted

  • Deliveries requiring two-man lift have been suspended (Please ask about alternatives)

  • The gift wrap service is currently not available

Hertfordshire Fisheries

We are delighted to announce that we will be opening Hertfordshire fisheries from 10 am Monday 25th May 2020.

We have been working hard to re arrange the store and implement the required changes to keep both our customers and staff safe.

We are glad to welcome you back however we would appreciate it if you please consider the following restrictions and only visit the store to purchase goods.

  • Revised opening hours. Mon-Sat 9-4 Sun 10.30-4.30
  • Only one individual per household to enter, with a maximum of four people in the centre at anyone time.
  • we will be conducting a one in one out policy so queueing may be required
  • Social distancing measures are in place, please follow any instructions from signage or staff members
  • We have temporarily suspended all livestock sales and there is currently no access to view any livestock.
  • At this time we have suspended water and equipment testing services.
  • We are currently unable to offer live aquarium plants for sale.

We apologise for thesis restrictions and hope to reduce them in the coming weeks.

Some Things to Consider

  • Please do not enter the garden centre if you or anyone in your household has symptoms of Covid-19

  • We will be limiting the amount of people coming into the garden centre. Please be aware that this may result in queueing outside for a considerable period of time, please bring an umbrella in case it is raining.

  • Please be mindful of others and shop efficiently to minimise queue times

  • We have a one ways system in place in some areas of the centre, please observe these

  • Floor markings are in place to ensure social distancing – please adhere to them at all times

  • Our preferred method of payment is contactless (new £45 limit) or card transaction

  • Sanitising stations will be dotted around the store for you to use on trolley or wheelchair handles before use

  • Only two members per household please (including children) groups of more than two will not be admitted

  • Children must be with an adult at all times

  • Please respect the social distancing measures in place and stay 2m away from all staff and other members of the public

  • Our staff will be very happy (as always) to help you with any enquiry you may have but have been instructed to be concise in their answers to your questions in order to keep contact with others to a minimum

We look forward to welcoming you back to Burston.

Please continue to stay safe and thank you once again, for your understanding, continued support and loyalty.