What precautions are being taken with regards to Covid-19?
This year we have restricted the amount of tickets on sale and all weekend and weekday slots will be pre-bookable only. There will be no walk-in slots available. We would therefore recommend booking early to secure your preferred time slot.
At the time of your visit our procedures will follow any government guidelines regarding Covid-19.
What can I expect from my grotto experience?
Children will be met by one of Santa’s elves at the entrance to Candy Cane Lane, where you’ll walk through a magical world of gingerbread men, giant lollipops and gingerbread houses. Our queue will have clear markers to ensure that each family group stays 2m apart.
Please note our grotto has been planned to be non-contact to ensure that everyone stays safe.
Santa and each family group will remain socially distant, but there will still be a chance for Santa to spend time with you all. We will ask the accompanying adult to select a wrapped present for the child out of Santa’s sacks.
This year you’ll be able to take your own photos within the grotto, as well as having a professional photo taken. You’ll have the chance to view your photo and a selection of photo gifts upon exiting the grotto.