What precautions are being taken with regards to Covid-19?
As per government guidelines, all customers over the age of 11 will need to wear a mask in the grotto. Also be aware that only groups of up to 6 persons are allowed to attend indoor events.
We will continue to update our procedures in line with current government guidelines.
What can I expect from my grotto experience?
Children will be met by one of Santa’s elves at the entrance to Candy Cane Lane, where you’ll walk through a magical world of gingerbread men, giant lollipops and gingerbread houses. Our queue will have clear markers to ensure that each family group stays 2m apart. Whilst you’re waiting, you’ll have a chance to spot our mini gingerbread men, create your own elf name and also take an elfie selfie! Please note that all of our activities this year are non-contact to keep everyone safe.
Santa and each family group will remain socially distant, but there will still be a chance for Santa to spend time with you all. We will ask the accompanying adult to select a wrapped present for the child out of Santa’s sacks.
You’ll be able to take your own photos within the grotto, as well as having a professional photo taken. You’ll have the chance to view your photo and a selection of photo gifts upon exiting the grotto.