GCA Garden Centre of Excellence 2018/19
We’re proud to have been awarded the Garden Centre of Excellence award by The GCA (Garden Centre Association) for 2018/19.
GCA Annual Inspections 2016
We are thrilled to announce our success in the GCA annual inspections. We were up against 29 other centres in the regional awards (North Thames region) and achieved the following:
- Garden Centre of the Year (Destination Garden Centre 2016
- Best Innovation & Creativity
- Best Garden Products Retailer
- Joint Best Plant Area
- Best Environmental Practice
GCA Awards & The Greatest Awards 2015/16
We’re pleased to announce our success in the GCA annual inspections. We were up against 29 other centres in the regional awards (North Thames region) and achieved the following:
- Garden Centre Association: Best Customer Service Award 2015/16
- Garden Centre Association: Centre of Excellence 2015/16
- Garden Centre Association Area Winner North Thames 2015/2016 two years in a row
GCA Awards & The Greatest Awards 2014/15
We are pleased to announce that we are one of the ‘Top Ten Garden Centres’ in the country for the third year in a row!! We have now moved up to third place in the table.
The GCA (Garden Centre Association) has over 200 garden centre members UK wide.The GCA conduct comprehensive standards inspections every year with the aim to improving and maintaining the standard of service that customers can expect.
To attain a place in the top 10 garden centres in the UK (which we have done for 3 consecutive years), is a great achievement and shows the level of customer service we offer.
In the 2014/15 inspections we achieved our best ever rating, coming 3rd nationally in the UK and were outright winners of the North Thames Region (Destination Centre Category).Burston Garden Centre is justifiably proud of these accolades and what our skilled, talented & passionate staff has achieved.
We also scooped a Gold winners award of GTN ‘Greatest Festive Plants team 2014 for the second year running.
GCA Awards & The Greatest Awards 2013/14
We are pleased to announce that we are one of the ‘Top Ten Garden Centres’ in the country!! Burston took a number of prestigious awards this year at the GCA presentation.
- Top Ten Garden Centre in the Country
- Centre of Excellence 2013
- Best ‘Grow Your Own’ department
- GIMA award best ‘Garden Product Retailer’
- Top 3 Bedding and Plant Area
- Best ‘Environment and Community’ award
- Gold winners of GTN ‘Greatest Festive Plants team 2013’. We managed to beat 200 Garden Centres country wide to win this amazing award
GCA Awards & The Greatest Awards 2012/13
We are very proud to announce that we have won a number of prestigious Garden Centre Association Awards of Merit for the North Thames Area, we won:
- Best Plant Area
- Best Display
- Best Garden Retailer, Best Pets & Aquatics
- Highly Commended Garden Centre
We also received Highly Commended Awards for Houseplants, Garden Centre Staff, Outdoor Living, Customer Service, Hardy Plant Area, Aquatics & Plantcare, Garden Care, Car Park & Approach, Checkout Area, Growing Media, Outdoor Ornamentation, Garden Construction, Bedding & Patio Plants, Environmental Policies, Indoor Lifestyle and Telephone Survey.
We received such lovely comments from our customers; here are a few:
“They are so knowledgable about plants and veg, and they do great things for kids throughout the year, e.g. pumpkin carving.” – Mrs Scott, St Albans
“The staff are always so helpful, nothing is too much trouble. They will always sort out any problems you might be having with your garden.” – Mrs Haxell, Elstree
“First class service and expert advice. User friendly atmosphere, a warm welcome and delivery when required.” – Gillian Harries, Watford
“Great service and cheerfulness of staff. Also, excellent plants!” – Janet Caswell, Watford